Request principles
Scope and minimization
We aim to narrow requests to the specific account, workspace, session, time window or record at issue. We do not create records that are not collected in the ordinary operation of the service.
Lawful requests
How we handle government and law-enforcement requests
BusinessProxy discloses non-public customer information only in response to valid legal process or where legally required. We review requests for scope, authority and affected account or workspace before responding.
Customer notice
When permitted
When legally permitted and operationally appropriate, we aim to notify affected customers before disclosing non-public account or workspace information.
Emergency requests
What to include
If a request claims an emergency involving risk of serious harm, include the nature of the emergency, the affected account or workspace, the specific information requested, and contact details for verification.
Request channel
Where to send
Send lawful requests to support@business-proxy.com with the subject `Lawful request`. Use an official email address and include enough information for verification. We may request additional documentation before responding.
| Principle | What it means |
|---|---|
| Valid process | We require valid legal process before disclosing non-public information. |
| Narrow scope | We review requests for account, workspace, session and time-window scope. |
| No new data | We do not create data that is not collected in ordinary service operation. |
| Notice when allowed | We aim to notify affected customers when legally permitted and operationally appropriate. |
Lawful request FAQ
- Where should authorities send requests?
- Use support@business-proxy.com with the subject `Lawful request` until a dedicated legal channel is published.
- Will you notify customers?
- We aim to notify affected customers when legally permitted and operationally appropriate.
- Can you provide data you do not collect?
- No. We do not create records that are not collected in ordinary service operation.